Director of Client Care
Reports to: Executive Director Location: San Diego, CA
Effective Date: March 2022 FLSA Status: Exempt, full-time
General Purpose of the Job: Responsible for overseeing current clinical program and leading the development and delivery of existing and new programs and services that are client-centered, strengths-based, culturally-responsive and globally trauma-informed for survivors who have fled torture in their countries of origin.
Essential Duties and Responsibilities: The examples of functions are not necessarily exhaustive. Management is not precluded from assigning other related functions not listed herein if such functions are a logical assignment for the position. The position may require remote work, in-office work, in-the-field work, or a combination thereof.
· Provide expertise and leadership of the clinical program, ensuring the integrity and sustainability of services provided.
· Coordinate and manage provision of psychological evaluations for asylum cases with third party mental health contractors and referring attorneys.
· Provide individual and/or group supervision for each supervisee: Program manager, senior mental health specialists, clinical case managers, mental health care coordinator
· Review and evaluate the work of the clinical staff
· In coordination with leadership, recruit and orient new clinical staff.
· Coordinate in-house training opportunities for clinical staff.
· In collaboration with leadership, support staff wellbeing to mitigate risk of secondary trauma and burnout.
· Facilitate clinical meetings to review and discuss client cases, exchange information and ensure fidelity to evidence-based or promising practices.
· Ensure best practices and coordination of workflow, resources and priorities following ethical and regulatory requirements set forth by the Board of Psychology, Board of Behavioral Sciences, HIPAA, SURVIVORS’ Employee Handbook and other internal policies.
· Work with leadership and staff to continuously monitor and evaluate outcomes, assess goals and address challenges in meeting objectives.
· Understand, implement and meet evolving grants and funder requirements.
· Serve as the spokesperson for clinical services, meet with funders and collaborate in fundraising activities.
· Foster relationships that advance organization’s mission and priorities.
· Develop and maintain systems, policies & procedures, and materials related to provision of client care.
· Oversee quality and timeliness of client documentation in Efforts to Outcomes database.
· Monitor budget to ensure expenditures of services stay within allocated limits.
· Ensure MOUs with third party contractors, interpreting agencies, and universities for internship placements are current and reviewed annually.
· Adhere to National Standards for Culturally and Linguistically Appropriate Services in Healthcare standards.
· Respond to client concerns, questions or suggestions.
· Serve as the HIPAA Privacy Officer.
· Master’s degree in counseling, social work or related field OR doctoral degree in clinical psychology, counseling or related field
· Current California license in a mental health discipline OR able to obtain licensure in California in 2022
· Experience in providing trauma-informed clinical care for global survivors of torture or other severe traumas using a holistic, client-centered, strengths-based approach
· Experience in a leadership position in a nonprofit or community mental health setting
· Experience with program management and supervising clinical staff
· Ability to work cross-culturally, either gained from professional work or lived experience.
· Excellent interpersonal, verbal and written communication skills
· Strong organizational, time management and problem solving skills.
· Experience developing protocols & procedures for client service delivery systems
· Proficiency with ETO or comparable database and Microsoft Office Suite
· Strong commitment to the mission of Survivors of Torture, International
· Possess valid California driver’s license, adequate auto insurance and reliable vehicle
To apply send your resume/cover letter to email@example.com with ‘Clinical Director’ as the subject line. No phone calls please.
Survivors of Torture, International is an Equal Opportunity Employer
Mental Health Care Coordinator
Reports to: Program Manager Location: San Diego, CA
Effective Date: July 2022 FLSA Status: Exempt, Full-time
General Purpose of the Job: Provide behavioral health care that is person-centered, individualized, clinically effective, outcomes-driven, culturally competent, gender-specific, trauma-informed, developmentally appropriate, and inclusive of evidence-based treatment, rehabilitation, and recovery service approaches. Organize client care activities and services between SURVIVORS’ clinical team and external providers to facilitate timely and appropriate delivery of services. Provide all such services in accordance with County Behavioral Health Services (BHS) policy in the areas of substance use/co-occurring disorders (COD), youth transition, older adult services, and cultural competence.
Essential Duties and Responsibilities: This job requires remote work, in-office work, in-the-field work or a combination. The examples of functions are not necessarily exhaustive.
- Serve Older Adults (OA) and Transition Age Youth (TAY) who are low-income or Medi-Cal eligible by providing referrals, collaborations and linkage to all relevant and available family support services and community resources to enhance client well-being and independence
- Conduct emergency mobile outreach (defined as providing outreach and engagement to clients in the community, their homes, or other locations outside of the clinic), and/or telephone consultation and/or referral of clients after hours, as clinically indicated
- Serve clients based on risk stratification, disengaged clients, high risk, or unconnected clients
- Use the Columbia Protocol for risk stratification
- Provide, as needed, assessment and case management to develop a warm hand-off for services, or the most appropriate level and type of care
- Conduct individual rehabilitation sessions
- Assist clients with transitioning in and out of care: create discharge plans and provide linkage to other support services within the community
- Conduct assessment sessions for clients, using the Harvard Trauma Questionnaire (HTQ-5)
- Conduct outcome assessments, including through use of Personal Well-Being Index (PWI)
- Conduct crisis intervention as needed
- Provide urgent walk-in triage, assessment, and treatment planning
- Initiate, develop, and maintain working relationships with providers, including of substance abuse services, for various levels of care, treatment, and resources, to support clients in the community
- Work closely with external providers and ensure clients are receiving appropriate services, at the appropriate time
- Screen client referrals for eligibility, conduct psychosocial intake assessments
- Conduct annual psychological assessments, using a psychosocial rehabilitation focus and team-based approach
- Participate in interdisciplinary treatment planning
- Adhere to HIPAA and other privacy and security safeguards
- Perform other duties as assigned
Minimum Qualifications & Requirements:
- Master’s degree in a mental health-related field such as Social Work, Psychology, Counseling
- A required minimum of 2 years of experience working with a mental health population, especially with the following: transition-age youth (TAY), age 18-25; adults, age 26-59; and older adults, age 60+ who are diagnosed with severe and persistent mental illness (including those who may have co-occurring substance use) who have experienced trauma and torture and who are refugees and/or asylum seekers
- Experience in conducting risk assessment of clients for purposes of risk stratification is required; knowledge of, and experience in, the Columbia Protocol is preferred
- Demonstrated knowledge of County Health and Human Services requirements including documentation
- Willingness to work routine and flexible weeknight and weekend hours to meet client needs
- Ability to pass criminal/background clearance
- Must have reliable car, valid California Driver’s license and adequate auto insurance
- Experience working with government-funded programs strongly preferred
Compensation: Competitive salary and benefits offered.
Salary Range: $58,2400 – $68,413.45
Application Procedures: To be considered for this position, please send a detailed cover letter, resume and salary requirements as a Word document or PDF file to confidential email: firstname.lastname@example.org. No phone calls please.
Survivors of Torture, International is an Equal Opportunity Employer
SURVIVORS prohibits discrimination against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns, or volunteers based on any legally-recognized basis, including, but not limited to, their actual or perceived race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves (requested or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), political affiliation, domestic violence victim status, immigration status or any other status protected by state or federal law.
Work with us
If you are talented and passionate about human rights then SURVIVORS wants to hear from you.
Work with us
If you are talented and passionate about
human rights then Survivors wants to hear