Jobs

To apply for any of the following positions, send your resume/cover letter to [email protected] with the position’s name as the subject line. No phone calls please.

Director of Client Care

Reports to: Executive Director                                                                                                      Location: San Diego, CA

Effective Date: March 2023                                                                                                           FLSA Status: Exempt, full-time

 

General Purpose of the Job: Responsible for overseeing current clinical program and leading the development and delivery of existing and new programs and services that are client-centered, strengths-based, culturally-responsive and globally trauma-informed for survivors who have fled torture in their countries of origin.

Essential Duties and Responsibilities: The examples of functions are not necessarily exhaustive. Management is not precluded from assigning other related functions not listed herein if such functions are a logical assignment for the position. The position may require remote work, in-office work, in-the-field work, or a combination thereof.

· Provide expertise and leadership of the clinical program, ensuring the integrity and sustainability of services provided.

· Coordinate and manage provision of psychological evaluations for asylum cases with third party mental health contractors and referring attorneys.

· Provide individual and/or group supervision for each supervisee: Program manager, senior mental health specialists, clinical case managers, mental health care coordinator

· Review and evaluate the work of the clinical staff

· In coordination with leadership, recruit and orient new clinical staff.

· Coordinate in-house training opportunities for clinical staff.

· In collaboration with leadership, support staff wellbeing to mitigate risk of secondary trauma and burnout.

· Facilitate clinical meetings to review and discuss client cases, exchange information and ensure fidelity to evidence-based or promising practices.

· Ensure best practices and coordination of workflow, resources and priorities following ethical and regulatory requirements set forth by the Board of Psychology, Board of Behavioral Sciences, HIPAA, SURVIVORS’ Employee Handbook and other internal policies.

· Work with leadership and staff to continuously monitor and evaluate outcomes, assess goals and address challenges in meeting objectives.

· Understand, implement and meet evolving grants and funder requirements.

· Serve as the spokesperson for clinical services, meet with funders and collaborate in fundraising activities.

· Foster relationships that advance organization’s mission and priorities.

· Develop and maintain systems, policies & procedures, and materials related to provision of client care.

· Oversee quality and timeliness of client documentation in Efforts to Outcomes database.

· Monitor budget to ensure expenditures of services stay within allocated limits.

· Ensure MOUs with third party contractors, interpreting agencies, and universities for internship placements are current and reviewed annually.

· Adhere to National Standards for Culturally and Linguistically Appropriate Services in Healthcare standards.

· Respond to client concerns, questions or suggestions.

· Serve as the HIPAA Privacy Officer.

Minimum Qualifications:

· Master’s degree in counseling, social work or related field OR doctoral degree in clinical psychology, counseling or related field

· Current California license in a mental health discipline OR able to obtain licensure in California in 2022

· Experience in providing trauma-informed clinical care for global survivors of torture or other severe traumas using a holistic, client-centered, strengths-based approach

· Experience in a leadership position in a nonprofit or community mental health setting

· Experience with program management and supervising clinical staff

· Ability to work cross-culturally, either gained from professional work or lived experience.

· Excellent interpersonal, verbal and written communication skills

· Strong organizational, time management and problem solving skills.

· Experience developing protocols & procedures for client service delivery systems

· Proficiency with ETO or comparable database and Microsoft Office Suite

· Strong commitment to the mission of Survivors of Torture, International

· Possess valid California driver’s license, adequate auto insurance and reliable vehicle

 

To apply send your resume/cover letter to [email protected] with ‘Director of Client Care’ as the subject line. No phone calls please.

Survivors of Torture, International is an Equal Opportunity Employer. 

SURVIVORS prohibits discrimination against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns or volunteers based on any legally-recognized basis, including, but not limited to, their actual or perceived race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 or over), sexual orientation, Civil Air Patrol status, military and veteran status, immigration status or any other consideration protected by federal, state or local law. 

Intake Specialist

Intake Specialist – Salary Range: $58,240.00 – $68,413.45

Reports to: Program Manager                                                                                         FLSA Status:NonExempt, Full-time

General Purpose of the Job: Provide client care that is person-centered, individualized, clinically effective, outcomes-driven, culturally competent, gender-specific, trauma-informed, developmentally appropriate, and inclusive of evidence-based treatment, rehabilitation, and recovery service approaches. The intake specialist will receive and review initial client referrals from the community, assess referrals for program eligibility, conduct behavioral health intakes with new clients, utilize evidence-based biopsychosocial assessment tools and clinical judgement, enroll clients in appropriate programs/funding sources, and assign new clients to fellow team members’ caseloads for on-going care.

 

Essential Duties and Responsibilities:

  • Serve as the initial point of contact for individuals seeking mental health services.
  • Provide potential clients with an overview of SURVIVORS program and its services.
  • Receive and monitor incoming referrals, inquiry calls and “walk-ins” and establish eligibility for program services.
  • Conduct biopsychosocial assessments with new clients to evaluate the nature of their presenting problems to determine their needs and develop appropriate treatment plans.
  • Ensure required documentation is completed in accordance with agency standards, funding partner guidelines, established timelines; including, but not limited to, eligibility screenings, intake assessments and treatment plans.
  • Facilitate coordination of care, including notification to clinical staff of new client intake, summary of intake information, internal referrals and recommended services.
  • Support office manager in clinical caseload assignments and provide on-going care information to assigned team members.
  • Schedule interpreters for client services.
  • Maintain thorough knowledge of SURVIVORS programs and eligibility requirements, as well as internal and external resources.
  • Document client services in Cerner and ETO (electronic medical records) database ensuring data is complete, accurate, and contract compliant.
  • Participate in clinical staff meetings, interdisciplinary treatment planning, training and other activities as required.
  • Review agency-wide intake process, protocols, client files and data entry to ensure continuous quality improvement.
  • Adhere to HIPAA and other privacy and security safeguards.
  • Provide all services in accordance with County Behavioral Health Services (BHS) policies and procedures.
  • Perform other duties as assigned.

Minimum Qualifications:

  • Graduate degree from an accredited university in a mental health discipline
  • Two years’ experience working with a mental health population, especially with the following: adults who are diagnosed with severe and persistent mental illness (including those who may have co-occurring substance use); experience with clients who have experienced trauma and torture and who are refugees and/or asylum seekers is strongly preferred
  • Knowledge of the Diagnostic and Statistical Manual of Mental Disorders (DSM-5TR)
  • Possess excellent strengths-based, client-centered, trauma-informed skills
  • Experience with intakes, assessments, crisis intervention and risk assessment
  • Familiarity with managing vicarious trauma and self-care is desirable
  • Demonstrated knowledge of County Health and Human Services requirements including documentation
  • Knowledge of client services databases such as Cerner and ETO
  • Ability to plan, maintain accurate records, and prepare reports
  • Ability to work independently as well as in a team setting
  • Must have a reliable car, valid California Driver’s license and adequate auto insurance
  • Ability to pass criminal/background clearance
  • Experience working with government-funded programs strongly preferred
  • Strong commitment to the mission of Survivors of Torture, International

 

Survivors of Torture, International is an Equal Opportunity Employer

Client Services Coordinator

Client Services Coordinator

Reports to: Administrative Operations Specialist

Location: San Diego, CA

Effective Date: September 2023

FLSA Status: Non-Exempt, Full-time

General Purpose of the Job: Works closely with multidisciplinary team of healthcare professionals to provide client services coordination, forensic evaluation scheduling and other office management functions in a mental health clinical setting. Provide administrative support related to the daily operations of the clinic.

Essential Duties and Responsibilities: (The examples of functions are not necessarily exhaustive. Management is not precluded from assigning other related functions not listed herein if such functions are a logical assignment for the position.)

  • Client Services Coordination
    • Schedule clients, service providers, and professional interpreters to complete forensic evaluations in support of clients’ immigration legal cases
    • Coordinate and manage provision of forensic evaluations with third-party contractors, including timely completion and delivery of evaluations to immigration attorneys
    • Consult with SURVIVORS’ medical director and program manager regarding assigned forensic evaluations and subsequent client care
    • Maintain trauma-informed forensic evaluation areas, equipment, supplies, and coordinate shared office space
    • Document client services in ETO (electronic medical records) and Cerner databases ensuring data is complete, accurate and funder-compliant
  • Clinic Management
    • Greet clients, answer main phone and emails regarding general client inquiries
    • Coordinate new and existing third-party contractor applications, on-boarding and continued compliance
    • Review clinical services invoice entries
    • Review/report on Exclusions and Disbarments
    • Ensure smooth daily running of the office
    • Coordinate mail correspondence, direct faxes, file, and greet visitors
  • Administration
    • Support board of directors: Attend bi-monthly meetings, assist in meeting preparation and taking minutes.
    • Maintain and manage BoardNetWork database
    • Assist with onboarding of staff, volunteers and interns
    • Assist with special projects and other duties as needed by supervisor

 

Minimum Qualifications & Requirements:

Bachelor’s Degree preferred or related combination of education/experience

Possess excellent problem solving, organizational, verbal and written communication skills

Solid computer and data entry skills

Comfortable working with limited English-speaking clients of diverse ethnic backgrounds.

Ability to work independently and as a team member

Flexibility and adaptability to the continuously changing needs of a fast-paced work environment

Strong commitment to the mission of Survivors of Torture, International

 

Mental Health Initiative Program (MHIP) Specialist

Mental Health Initiative Program (MHIP) Specialist

Reports to:  Program Development and Impact Manager

Location:  San Diego, CA

FLSA Status:  Non-exempt, Full-time (1.0 FTE)

General Purpose of the Job:  Implement SURVIVORS’ Mental Health Initiative Program (MHIP) that focuses on reducing stigma around mental health and increasing understanding of and access to mental health services for diverse and vulnerable populations through culturally and linguistically appropriate methods.

Essential Duties and Responsibilities: Examples of functions are not necessarily exhaustive. Management may assign other related duties and functions. This position requires in-office work, in-the-field work, or a combination thereof.

  • Conduct community outreach engagement activities to isolated or underserved populations with a special focus on newly arriving Afghans and their families
  • Serve as a mentor, sharing own experiences and demonstrating ability to role model effective coping skills, self-help strategies, and use of community supports and resources
  • Develop and lead mental health literacy workshops, wellness clubs, and peer counseling sessions
  • Refer clients to community agencies for additional legal, health, social, employment and educational services
  • Schedule interpreters for client services
  • Demonstrate boundaries consistent with professional standards
  • Communicate, represent, and promote clients’ perspectives within SURVIVORS and the community-at-large
  • Identify critical care issues for team meetings and supervision
  • Seek guidance from and report crises to supervisor
  • Complete all program documentation as required and in a timely manner
  • Participate in all agency functions including development outreach and events
  • Represent agency in relevant community meetings
  • Adhere to HIPAA and other privacy and security safeguards
  • Perform other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree from an accredited university
  • Two years of related work experience, including lived experience with mental health recovery
  • Experience working with diverse ethnic populations
  • Bilingual in English and Dari/Farsi and/or Pashto
  • Excellent interpersonal, communication, problem solving and organizational skills
  • Ability to plan, maintain accurate records, and prepare reports
  • Must have reliable, valid California driver’s license and adequate auto insurance
  • Strong commitment to the mission of Survivors of Torture, International

Compensation: Competitive salary and benefits are offered. Mental Health Initiative Program (MHIP) Specialist position offers a yearly salary within the range of $63,000-$68,000.

Application procedures: To be considered for this position, please send a detailed cover letter and resume as a Word document or PDF file to confidential email: [email protected]. No phone calls please.

SURVIVORS prohibits discrimination against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns or volunteers based on any legally-recognized basis, including, but not limited to, their actual or perceived race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 or over), sexual orientation, Civil Air Patrol status, military and veteran status, immigration status or any other consideration protected by federal, state or local law.

Internships

Survivors of Torture, International is an Equal Opportunity Employer

SURVIVORS prohibits discrimination against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns, or volunteers based on any legally-recognized basis, including, but not limited to, their actual or perceived race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves (requested or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), political affiliation, domestic violence victim status, immigration status or any other status protected by state or federal law.

Work with us
If you are talented and passionate about human rights then SURVIVORS wants to hear from you.

Work with us
If you are talented and passionate about
human rights then Survivors wants to hear
from you.

Survivors of Torture, International • PO Box 371104 San Diego CA 92137 • [email protected]619-278-2400
Hours of Operation: Monday-Friday 9AM - 7PM; Walk-In Hours: Wednesday 9-6PM, Thursday 2-6PM, and Friday 9-12PM

We're a healing resource to survivors of torture and their families without regard to race, religion, gender, national origin, sexual orientation, or economic or immigration status.

SURVIVORS can provide specialized care and support to empower you in your healing journey to become a self-sufficient and healthy member of your family and community. We are able to offer services to torture survivors and their families free of charge. Professional interpretation is available.

To find out if you qualify for services, please call us at 619-278-2400 to talk with an expert staff member.

Pro-Bono volunteer physicians perform medical evaluations for clients' asylum cases. Physicians write medical affidavits for attorneys to present in court, documenting that there is physical evidence of torture. Medical evaluations are always done in person, either at SURVIVORS' office or a secondary location. Interpreters are provided for this service. Applicant's medical licenses must be up to date.

Contractors accept clients for individual, couples or family therapy on a case-by-case basis. You choose your availability and create your own schedule. Therapy sessions may occur in your office setting in the community, Survivors’ office space, in-home, or via telemedicine. SURVIVORS provides compensation for your work. We will also provide professional interpreters to work with you.

You are not alone. We're here to help. We're a healing resource to survivors of torture and their families without regard to race, religion, gender, national origin, sexual orientation, or economic or legal status.

SURVIVORS can provide specialized care and support to empower you in your healing journey to become a self-sufficient and healthy member of your family and community. We are able to offer services to torture survivors and their families free of charge. Professional interpretation is available.

To find out if you qualify for services, please call us at 619-278-2400 to talk with an expert staff member.

PSYCHOTHERAPY SERVICES

SURVIVORS provides tailored individual, group, family, and couples therapy with licensed and licensed eligible mental health professionals throughout San Diego County.

MEDICAL SERVICES

SURVIVORS' provides support for Survivors with medical needs like finding a physician for general health care or connecting with a vision provider to receive glasses. 

PSYCHOTHERAPY

SURVIVORS provides tailored individual, group, family, and couples therapy with licensed and licensed eligible mental health professionals throughout San Diego County.

PSYCHIATRY

SURVIVORS’ psychiatric services include a thorough evaluation of clients and regular follow-ups by a psychiatrist.

PROFESSIONAL INTERPRETATION

SURVIVORS facilitates professional, trauma-informed interpretation so our clients can receive services in their native language or dialect to best support their healing process and care.

HEALING CLUB

SURVIVORS offers Healing Clubs to help counter torture survivor's feelings of shame, humiliation, and isolation. Activities have included art projects and nature walks.

AYSLUM SUPPORT

SURVIVORS coordinates medical affidavits and psychological evaluations to support our client's asylum cases. Medical and psychological evaluations are conducted by trained professional evaluators.

ASYLUM SUPPORT

SURVIVORS coordinates medical affidavits and psychological evaluations to support our client's asylum cases. Medical and psychological evaluations are conducted by trained professional evaluators.

CASE MANAGEMENT

Services to address essential needs such as food, clothing, and housing. We distribute blankets, backpacks and educational supplies, public transit passes, and hygiene items.

MEDICAL SERVICES

SURVIVORS' provides support for Survivors with medical needs like finding a physician for general health care or connecting with a vision provider to receive glasses. 

PSYCHIATRY

SURVIVORS’ psychiatric services include a thorough evaluation of clients and regular follow-ups by a psychiatrist.

HEALING CLUB

SURVIVORS offers Healing Clubs to help counter torture survivor's feelings of shame, humiliation, and isolation. Activities have included art projects and nature walks.

INTERPRETERS

SURVIVORS partners with professional, trauma-informed interpreters so our clients can receive services in their native language or dialect to best support their healing process and care.

CASE MANAGEMENT

Services to address essential needs such as food, clothing, and housing. We distribute blankets, backpacks and educational supplies, public transit passes, and hygiene items.