Health Education and Literacy (HEAL) Program Specialist
Reports to: Program Development and Impact Manager
Location: San Diego, CA
FLSA Status: Non-exempt, Full-time (1.0 FTE)

General Purpose of the Job: Implement SURVIVORS’ Health Education and Literacy (HEAL) Program that focuses on reducing stigma around mental health and increasing understanding of and access to mental health services for diverse and vulnerable populations through culturally and linguistically appropriate methods.

Essential Duties and Responsibilities: Examples of functions are not necessarily exhaustive. Management may assign other related duties and functions. This position requires in-office work, in-the-field work, or a combination thereof.
• Conduct community outreach engagement activities to isolated or underserved populations with a special focus on newly arriving Afghans and their families
• Serve as a mentor, sharing own experiences and demonstrating ability to role model effective coping skills, selfhelp strategies, and use of community supports and resources
• Develop and lead mental health literacy workshops, wellness clubs, and peer counseling sessions
• Refer clients to community agencies for additional legal, health, social, employment and educational services
• Schedule interpreters for client services
• Demonstrate boundaries consistent with professional standards
• Communicate, represent, and promote clients’ perspectives within SURVIVORS and the community-at-large
• Identify critical care issues for team meetings and supervision
• Seek guidance from and report crises to supervisor
• Complete all program documentation as required and in a timely manner
• Participate in all agency functions including development outreach and events
• Represent agency in relevant community meetings
• Adhere to HIPAA and other privacy and security safeguards
• Perform other duties as assigned

Minimum Qualifications:
• Bachelor’s degree from an accredited university
• Two years of related work experience, including lived experience with mental health recovery
• Experience working with diverse ethnic populations
• Bilingual in English and Dari/Farsi and/or Pashto
• Excellent interpersonal, communication, problem solving and organizational skills
• Ability to plan, maintain accurate records, and prepare reports
• Must have reliable, valid California driver’s license and adequate auto insurance
• Strong commitment to the mission of Survivors of Torture, International

Compensation: Competitive compensation and benefits are offered. Health Education and Literacy (HEAL) Program Specialist position offers compensation of $32 per hour.

Application procedures: To be considered for this position, please send a detailed cover letter and resume as a Word document or PDF file to confidential email: hiring@notorture.org. No phone calls please.

SURVIVORS prohibits discrimination against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns or volunteers based on any legally-recognized basis, including, but not limited to, their actual or perceived race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 or over), sexual orientation, Civil Air Patrol status, military and veteran status, immigration status or any other consideration protected by federal, state or local law.

Reports to: Director of Client Care

FLSA Status: Non-Exempt, Full-time (1.0 FTE)
Location: San Diego, California

Salary: $28 – $34/hour

General Purpose of the Job: The Clinical Case Manager will perform linkage, referrals and a warm hand-off to community-based organizations such as primary care clinics, health care plans, alternative healing centers and organizations, faith- based institutions, ethnic organizations, and peer-directed programs such as Clubhouses.

Essential Duties and Responsibilities:

This job requires remote work, in-office work, in-field work or a combination. (The examples of functions are not exhaustive.)

• Meet with assigned caseload of clients on a quarterly basis to assess for and complete case management goal/plans
• Assist clients in applying for and obtaining social and other services, including supported employment and healthcare services (e.g., Medi-Cal enrollment)
• Connect clients to transit (e.g., San Diego Metropolitan Transit System), benefits (e.g., Social Security Administration), housing (e.g., local housing authorities), money management (e.g., payee services)
• Build, maintain and refer to network of community resources
• Conduct home visits and mobile outreach e.g., community-based treatment
• Advocate for client services and professionally represent agency
• Identify critical client care issues for clinical meetings and supervision
• Seek guidance from and report crises to Director of Client Care
• Facilitate one Healing Club per year
• Document client services in SmartCare and ETO (electronic medical records) database ensuring data is complete, accurate, and contract-compliant

Minimum Requirements: 

• Bilingual proficiency in Farsi/Dari preferred
• Strong commitment to the mission of Survivors of Torture, International
• Bachelor’s degree in social work, psychology, or related field or related combination of education/experience
• Possess strengths-based, client-centered, trauma-informed clinical skills
• Knowledge of client services databases such as SmartCare and ETO preferred
• Must have reliable car, valid California Driver’s license and adequate auto insurance

Application procedures: To be considered for this position, please send a detailed cover letter and resume as a Word
document or PDF file to confidential email: hiring@notorture.org. No phone calls please.

Survivors of Torture, International is an Equal Opportunity Employer