Reports to: Executive Director Location: San Diego, CA
Effective Date: March 2022 FLSA Status: Exempt, full-time
General Purpose of the Job: Responsible for overseeing current clinical program and leading the development and delivery of existing and new programs and services that are client-centered, strengths-based, culturally-responsive and globally trauma-informed for survivors who have fled torture in their countries of origin.
Essential Duties and Responsibilities: The examples of functions are not necessarily exhaustive. Management is not precluded from assigning other related functions not listed herein if such functions are a logical assignment for the position. The position may require remote work, in-office work, in-the-field work, or a combination thereof.
· Provide expertise and leadership of the clinical program, ensuring the integrity and sustainability of services provided.
· Coordinate and manage provision of psychological evaluations for asylum cases with third party mental health contractors and referring attorneys.
· Provide individual and/or group supervision for each supervisee: Program manager, senior mental health specialists, clinical case managers, mental health care coordinator
· Review and evaluate the work of the clinical staff
· In coordination with leadership, recruit and orient new clinical staff.
· Coordinate in-house training opportunities for clinical staff.
· In collaboration with leadership, support staff wellbeing to mitigate risk of secondary trauma and burnout.
· Facilitate clinical meetings to review and discuss client cases, exchange information and ensure fidelity to evidence-based or promising practices.
· Ensure best practices and coordination of workflow, resources and priorities following ethical and regulatory requirements set forth by the Board of Psychology, Board of Behavioral Sciences, HIPAA, SURVIVORS’ Employee Handbook and other internal policies.
· Work with leadership and staff to continuously monitor and evaluate outcomes, assess goals and address challenges in meeting objectives.
· Understand, implement and meet evolving grants and funder requirements.
· Serve as the spokesperson for clinical services, meet with funders and collaborate in fundraising activities.
· Foster relationships that advance organization’s mission and priorities.
· Develop and maintain systems, policies & procedures, and materials related to provision of client care.
· Oversee quality and timeliness of client documentation in Efforts to Outcomes database.
· Monitor budget to ensure expenditures of services stay within allocated limits.
· Ensure MOUs with third party contractors, interpreting agencies, and universities for internship placements are current and reviewed annually.
· Adhere to National Standards for Culturally and Linguistically Appropriate Services in Healthcare standards.
· Respond to client concerns, questions or suggestions.
· Serve as the HIPAA Privacy Officer.
· Master’s degree in counseling, social work or related field OR doctoral degree in clinical psychology, counseling or related field
· Current California license in a mental health discipline OR able to obtain licensure in California in 2022
· Experience in providing trauma-informed clinical care for global survivors of torture or other severe traumas using a holistic, client-centered, strengths-based approach
· Experience in a leadership position in a nonprofit or community mental health setting
· Experience with program management and supervising clinical staff
· Ability to work cross-culturally, either gained from professional work or lived experience.
· Excellent interpersonal, verbal and written communication skills
· Strong organizational, time management and problem solving skills.
· Experience developing protocols & procedures for client service delivery systems
· Proficiency with ETO or comparable database and Microsoft Office Suite
· Strong commitment to the mission of Survivors of Torture, International
· Possess valid California driver’s license, adequate auto insurance and reliable vehicle
To apply send your resume/cover letter to firstname.lastname@example.org with ‘Clinical Director’ as the subject line. No phone calls please.
Survivors of Torture, International is an Equal Opportunity Employer
Clinical Case Manager
Reports to: Program Manager FLSA Status: Exempt, Full-time
General Purpose of the Job: Provide behavioral health care that is person-centered, individualized, clinically
effective, outcomes-driven, culturally competent, gender-specific, trauma-informed, developmentally appropriate, and
inclusive of evidence-based treatment, rehabilitation, and recovery service approaches. Provide all such services in
accordance with County Behavioral Health Services (BHS) policy in the areas of substance use/co-occurring disorders
(COD), youth transition, older adult services, and cultural competence. The Clinical Case Manager will perform
linkage, referrals and a warm hand-off to community-based organizations such as primary care clinics, health care
plans, alternative healing centers and organizations (including those treating culture-bound illness syndromes), faithbased institutions, ethnic organizations, and peer-directed programs such as Clubhouses.
Essential Duties and Responsibilities: This job requires remote work, in-office work, in-the-field work or a combination.
The examples of functions are not necessarily exhaustive The examples of functions are not necessarily exhaustive.
• Serve Older Adults (OA) and Transition Age Youth (TAY) who are low-income or Medi-Cal eligible by providing
referrals, collaborations and linkage to all relevant and available family support services and community resources to
enhance client well-being and independence
• Conduct emergency mobile outreach (defined as providing outreach and engagement to clients in the community,
their homes, or other locations outside of the clinic), and/or telephone consultation and/or referral of clients after
hours, as clinically indicated
• Serve clients based on risk stratification, disengaged clients, high risk, or unconnected clients
• Use the Columbia Protocol for risk stratification
• Provide opportunities for through self-help and advocacy organizations, transit (e.g., San Diego Metropolitan Transit
System), benefits (e.g., Social Security Administration), housing (e.g., local housing authorities), money management
(e.g., payee services), and physical healthcare (e.g., HHSA’s Healthy San Diego program)
• Initiate, develop and maintain working relationships with providers, including of substance abuse services, for
various levels of care, treatment and resources, to support clients in the community
• Assist clients in applying for and obtaining social and other services, including supported employment
• Build, maintain and refer to network of community resources
• Conduct home visits and mobile outreach
• Advocate for client services and professionally represent agency
• Coordinate receiving community donations provided for clients such as food and hygiene items
• Schedule interpreters for client services
• Conduct eligibility screenings and initial assessments as well as outcome measurements
• Identify critical client care issues for clinical meetings and supervision
• Seek guidance from and report crises to program manager
• Document client services in Cerner and ETO (electronic medical records) database ensuring data is complete,
accurate, and contract-compliant
• Regularly review client charts to ensure compliance with established protocols
• Bilingual English/Spanish required; proficiency in one or more additional languages of the five threshold languages of
San Diego County preferred
• Strong commitment to the mission of SURVIVORS of Torture, International
• Bachelor’s degree in social work, psychology, or related field; Master’s degree preferred
• Experience in conducting risk assessment of clients for purposes of risk stratification is required; knowledge of, and
experience in, the Columbia Protocol is preferred
• Willingness to work routine and flexible weeknight and weekend hours to meet client needs
• Possess strengths-based, client-centered, trauma-informed clinical skills
• Knowledge of client services databases such as Cerner and ETO preferred
• Must have reliable car, valid California Driver’s license and adequate auto insurance
To apply send your resume/cover letter to email@example.com with ‘Clinical Case Manager’ as the subject line. No phone calls please.
Survivors of Torture, International is an Equal Opportunity Employer .
Medical Case Manager
Reports to: Program Manager Location: San Diego, CA
Effective Date: July 2022 FLSA Status: Exempt, Full-time
General Purpose of the Job: With the clinical team, provide assistance to individuals and families in need of health-related services through a holistic, strengths-based, recovery-oriented service program.
Essential Duties and Responsibilities: The examples of functions are not necessarily exhaustive. Management is not precluded from assigning other related functions not listed herein if such functions are a logical assignment for the position. This position will require remote work, in-office work, in-the-field work, or a combination thereof.
- Coordinate services to meet medical needs of clients
- In conjunction with other clinical team members and medical professionals, participate in treatment planning
- Coordinate physicians to document physical effects of torture, including timely completion and delivery of medical affidavits to immigration attorneys in support of clients’ legal cases
- Schedule interpreters for client services
- Coordinate on-site and/or teletherapy psychiatric appointments
- Serve as a liaison among psychiatrists, pharmacists and clients to facilitate medication compliance
- Recruit pro bono or low bono healthcare practitioners in private practices, clinics, hospitals and universities to provide medical, dental and allied healthcare for clients
- Orient healthcare providers to special needs of torture survivors and advocate on their behalf
- Assist with enrolling clients into Medi-Cal under PRUCOL
- Document client services in ETO (electronic medical records) database ensuring data is complete, accurate and funder-compliant
- Perform quality control checks on ETO data
- Supervise university interns and volunteers
- Notify and consult with supervisor regarding any critical incidents and/or client care needs
- Participate in all-agency functions including development outreach and events
Minimum Qualifications & Requirements:
- Graduate of an accredited 4-year university in public health or related health field
- General working knowledge of case management practices
- Familiarity with treatment issues related to pain, psychological factors and rehabilitation
- Familiarity with local healthcare environment
- Excellent oral and written communication, problem-solving and organization skills
- Experience working with diverse ethnic backgrounds and languages; facility with one or more languages other than English is a plus
- Possess valid California driver’s license, adequate auto insurance and reliable vehicle
- Ability to work independently and as a team member
- Strong commitment to human rights and to the mission of Survivors of Torture, International
Compensation: Competitive salary and benefits offered.
Application Procedures: To be considered for this position, please send a detailed cover letter, resume and salary requirements as a Word document or PDF file to confidential email: firstname.lastname@example.org. No phone calls please.
Survivors of Torture, International is an Equal Opportunity Employer
SURVIVORS prohibits discrimination against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns, or volunteers based on any legally-recognized basis, including, but not limited to, their actual or perceived race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves (requested or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), political affiliation, domestic violence victim status, immigration status or any other status protected by state or federal law.
Work with us
If you are talented and passionate about human rights then SURVIVORS wants to hear from you.
Work with us
If you are talented and passioate about
human rights then Survivors wants to hear