Intake Specialist – Salary Range: $58,240.00 – $68,413.45

Reports to: Program Manager                                                                                         FLSA Status:Non–Exempt, Full-time

General Purpose of the Job: Provide client care that is person-centered, individualized, clinically effective, outcomes-driven, culturally competent, gender-specific, trauma-informed, developmentally appropriate, and inclusive of evidence-based treatment, rehabilitation, and recovery service approaches. The intake specialist will receive and review initial client referrals from the community, assess referrals for program eligibility, conduct behavioral health intakes with new clients, utilize evidence-based biopsychosocial assessment tools and clinical judgement, enroll clients in appropriate programs/funding sources, and assign new clients to fellow team members’ caseloads for on-going care.

Essential Duties and Responsibilities:

• Serve as the initial point of contact for individuals seeking mental health services.
• Provide potential clients with an overview of SURVIVORS program and its services.
• Receive and monitor incoming referrals, inquiry calls and “walk-ins” and establish eligibility for program services.
• Conduct biopsychosocial assessments with new clients to evaluate the nature of their presenting problems to determine their needs and develop appropriate treatment plans.
• Ensure required documentation is completed in accordance with agency standards, funding partner guidelines, established timelines; including, but not limited to, eligibility screenings, intake assessments and treatment plans.
• Facilitate coordination of care, including notification to clinical staff of new client intake, summary of intake information, internal referrals and recommended services.
• Support office manager in clinical caseload assignments and provide on-going care information to assigned team members.
• Schedule interpreters for client services.
• Maintain thorough knowledge of SURVIVORS programs and eligibility requirements, as well as internal and external resources.
• Document client services in Cerner and ETO (electronic medical records) database ensuring data is complete, accurate, and contract compliant.
• Participate in clinical staff meetings, interdisciplinary treatment planning, training and other activities as required.
• Review agency-wide intake process, protocols, client files and data entry to ensure continuous quality improvement.
• Adhere to HIPAA and other privacy and security safeguards.
• Provide all services in accordance with County Behavioral Health Services (BHS) policies and procedures.
• Perform other duties as assigned.

Minimum Qualifications:

• Graduate degree from an accredited university in a mental health discipline
• Two years’ experience working with a mental health population, especially with the following: adults who are diagnosed with severe and persistent mental illness (including those who may have co-occurring substance use); experience with clients who have experienced trauma and torture and who are refugees and/or asylum seekers is strongly preferred
• Knowledge of the Diagnostic and Statistical Manual of Mental Disorders (DSM-5TR)
• Possess excellent strengths-based, client-centered, trauma-informed skills
• Experience with intakes, assessments, crisis intervention and risk assessment
• Familiarity with managing vicarious trauma and self-care is desirable
• Demonstrated knowledge of County Health and Human Services requirements including documentation
• Knowledge of client services databases such as Cerner and ETO
• Ability to plan, maintain accurate records, and prepare reports
• Ability to work independently as well as in a team setting
• Must have a reliable car, valid California Driver’s license and adequate auto insurance
• Ability to pass criminal/background clearance
• Experience working with government-funded programs strongly preferred
• Strong commitment to the mission of Survivors of Torture, International

Survivors of Torture, International is an Equal Opportunity Employer

Client Services Coordinator

Reports to: Administrative Operations Specialist

Location: San Diego, CA

Effective Date: September 2023

FLSA Status: Non-Exempt, Full-time

General Purpose of the Job: Works closely with multidisciplinary team of healthcare professionals to provide client services coordination, forensic evaluation scheduling and other office management functions in a mental health clinical setting. Provide administrative support related to the daily operations of the clinic.

Essential Duties and Responsibilities: (The examples of functions are not necessarily exhaustive. Management is not precluded from assigning other related functions not listed herein if such functions are a logical assignment for the position.)

• Client Services Coordination
  • Schedule clients, service providers, and professional interpreters to complete forensic evaluations in support of clients’ immigration legal cases
  • Coordinate and manage provision of forensic evaluations with third-party contractors, including timely completion and delivery of evaluations to immigration attorneys
  • Consult with SURVIVORS’ medical director and program manager regarding assigned forensic evaluations and subsequent client care
  • Maintain trauma-informed forensic evaluation areas, equipment, supplies, and coordinate shared office space
  • Document client services in ETO (electronic medical records) and Cerner databases ensuring data is complete, accurate and funder-compliant
• Clinic Management
  • Greet clients, answer main phone and emails regarding general client inquiries
  • Coordinate new and existing third-party contractor applications, on-boarding and continued compliance
  • Review clinical services invoice entries
  • Review/report on Exclusions and Disbarments
  • Ensure smooth daily running of the office
  • Coordinate mail correspondence, direct faxes, file, and greet visitors
• Administration
  • Support board of directors: Attend bi-monthly meetings, assist in meeting preparation and taking minutes.
  • Maintain and manage BoardNetWork database
  • Assist with onboarding of staff, volunteers and interns
  • Assist with special projects and other duties as needed by supervisor

Minimum Qualifications & Requirements:

Bachelor’s Degree preferred or related combination of education/experience

Possess excellent problem solving, organizational, verbal and written communication skills

Solid computer and data entry skills

Comfortable working with limited English-speaking clients of diverse ethnic backgrounds.

Ability to work independently and as a team member

Flexibility and adaptability to the continuously changing needs of a fast-paced work environment

Strong commitment to the mission of Survivors of Torture, International

Mental Health Initiative Program (MHIP) Specialist

Reports to:  Program Development and Impact Manager

Location:  San Diego, CA

FLSA Status:  Non-exempt, Full-time (1.0 FTE)

General Purpose of the Job:  Implement SURVIVORS’ Mental Health Initiative Program (MHIP) that focuses on reducing stigma around mental health and increasing understanding of and access to mental health services for diverse and vulnerable populations through culturally and linguistically appropriate methods.

Essential Duties and Responsibilities: Examples of functions are not necessarily exhaustive. Management may assign other related duties and functions. This position requires in-office work, in-the-field work, or a combination thereof.

• Conduct community outreach engagement activities to isolated or underserved populations with a special focus on newly arriving Afghans and their families
• Serve as a mentor, sharing own experiences and demonstrating ability to role model effective coping skills, self-help strategies, and use of community supports and resources
• Develop and lead mental health literacy workshops, wellness clubs, and peer counseling sessions
• Refer clients to community agencies for additional legal, health, social, employment and educational services
• Schedule interpreters for client services
• Demonstrate boundaries consistent with professional standards
• Communicate, represent, and promote clients’ perspectives within SURVIVORS and the community-at-large
• Identify critical care issues for team meetings and supervision
• Seek guidance from and report crises to supervisor
• Complete all program documentation as required and in a timely manner
• Participate in all agency functions including development outreach and events
• Represent agency in relevant community meetings
• Adhere to HIPAA and other privacy and security safeguards
• Perform other duties as assigned

Minimum Qualifications:

• Bachelor’s degree from an accredited university
• Two years of related work experience, including lived experience with mental health recovery
• Experience working with diverse ethnic populations
• Bilingual in English and Dari/Farsi and/or Pashto
• Excellent interpersonal, communication, problem solving and organizational skills
• Ability to plan, maintain accurate records, and prepare reports
• Must have reliable, valid California driver’s license and adequate auto insurance
• Strong commitment to the mission of Survivors of Torture, International

Compensation: Competitive salary and benefits are offered. Mental Health Initiative Program (MHIP) Specialist position offers a yearly salary within the range of $63,000-$68,000.

Application procedures: To be considered for this position, please send a detailed cover letter and resume as a Word document or PDF file to confidential email: [email protected]. No phone calls please.

SURVIVORS prohibits discrimination against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns or volunteers based on any legally-recognized basis, including, but not limited to, their actual or perceived race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 or over), sexual orientation, Civil Air Patrol status, military and veteran status, immigration status or any other consideration protected by federal, state or local law.